Manuals and Guides

The online Provider Manual represents the most up-to-date information on Absolute Total Care’s Medicaid Plan, programs, policies, and procedures. This manual sets forth the policies and procedures that providers participating in the Absolute Total Care network are required to follow. Contact Absolute Total Care Provider Service at 1-866-433-6041 if you have questions.

• Medicaid Provider Manual (PDF)
• Practice Guidelines

Forms

Pregnancy-Related Forms

• Shortened Notification of Pregnancy (NOP) Provider Form (PDF)
• Notification of Pregnancy (NOP) Provider Form (PDF)
• Pregnancy Incentive Reimbursement Form (PDF)

Newborn-Related Forms

Pharmacy Forms **Will open into a new window

Case Management Forms

• MemberConnections Referral Form (PDF)
• Member Appointment of Authorized Representative Form (PDF)
  

Prior Authorization Forms

• SCDHHS Hospice Election/Enrollment Forms (PDF)
• Inpatient Prior Authorization Fax Form (PDF) - Effective 11/16/2023
• Outpatient Prior Authorization Fax Form (PDF) - Effective 9/07/2023
• Consent for Sterilization (PDF)
• SCDHHS Certificate of Medical Necessity (CMN) for Oxygen (PDF)
• Abortion Statement (PDF)
• Consent for Hysterectomy (PDF)
• Member Appointment of Authorized Representative Form (PDF)
  

Provider Resource Forms

• Contract Initiation Application (PDF)
• Provider Data Form (Add) (PDF)
• Provider Data Form (Update) (PDF)

Grievance and Appeals Forms **Will open into a new window

Behavioral Health Forms **Will open into a new window

Resources

• EPSDT Program Description (PDF)
• FAQs (PDF)
• South Carolina Medicaid Bulletins
• Provider Dispute FAQs (PDF)
• Sick and Well Visit Reimbursement Letter (PDF)
• Provider Rights (PDF)
• Practitioner Credentialing Rights (PDF)
• Provider Tip Sheet (PDF)
• Claim Adjustments, Reconsiderations, and Disputes Provider Education (PDF)
• Obstetrical (OB) Incentive Programs (PDF)
• Provider Portal Enhancements: Claim Reconsideration and Denial Explanations (PDF)
• Health Literacy and Culture (PDF)

Provider Town Hall Meetings

• Provider Town Hall 2023 Q2 (PDF)
• Provider Town Hall 2023 Q3 (PDF)
• Provider Town Hall 2023 Q4 (PDF)
• Provider Town Hall 2024 Q1 (PDF).

New Provider Orientation

Wellcare Prime (Medicare-Medicaid Plan)

Manuals and Guides

• Medicare-Medicaid Provider Manual (PDF)
• Practice Guidelines

The online Provider Manual represents the most up-to-date information on Wellcare Prime by Absolute Total Care (Medicare-Medicaid Plan), programs, policies, and procedures. This manual sets forth the policies and procedures that providers participating in the Wellcare Prime network are required to follow. Contact Wellcare Prime Provider Service at 1-855-735-4398 if you have questions.

Forms

• Outpatient Prior Authorization Form (PDF)
• Inpatient Prior Authorization Form (PDF)
• Medicare Prescription Drug Coverage Determination Form (PDF)
• Provider Dispute Form (PDF)
• Waiver of Liability Statement (PDF)
• Contract Initiation Application (PDF)
• Provider Data Form (Add) (PDF)
• Provider Data Form (Update) (PDF)
• Authorization to Use and/or Disclose Health Information (PDF)
• Revocation of Authorization to Use and/or Disclose Health Information (PDF)
• Claim Adjustment/Resubmission Form (PDF)
• MemberConnections Referral Form (PDF)
• Behavioral Health Psychological or Neuropsychological Testing Authorization Request Form (PDF)
• Electroconvulsive Therapy (ECT) Authorization Request Form (PDF)
• Behavioral Health Outpatient Treatment Request Form (PDF)

Resources

• Provider Education and Training (PDF)
• Transitional Care Management Services Fact Sheet (PDF)
• Expedited Prior Authorization Request FAQ (PDF)
• Balance Billing Quick Reference Guide (PDF)
• Jimmo v. Sebelius Summary of Questions and Responses (PDF)
• Jimmo v. Sebelius Settlement Agreement (PDF)
• Part B Drug Update (PDF)
• Provider Dispute FAQ (PDF)
• 2020 Prior Authorization Updates (PDF)
• 2021 Prior Authorization Updates (PDF)
  
• 2022 Prior Authorization Updates (PDF)
• 2021 Prior Authorization List Part B Appendix A (PDF)
• Bi-Annual Prior Authorization Update (PDF)
• 2021 Bi-Annual Prior Authorization Update – Effective 8/1/21 (PDF)
• Provider Portal Enhancements: Claim Reconsideration and Denial Explanations (PDF)
• 2021 List of Covered Drugs (Formulary) Changes (PDF)
• New Century Health Implementation Notification (PDF)
• New Century Health FAQ (PDF)
• Provider Town Hall (PDF)

Ambetter from Absolute Total Care

Manuals and Forms for Providers

Provider Alert

Please be sure to use the correct line of business prior authorization form for prior authorization requests.

Incorrect forms will not be considered and may lead to further delays in processing prior authorization requests.