I have been having this issue for a while now, and I seem to have resolved it using the following steps:-
/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14321565#M444150 Dec 27, 2023 Dec 27, 2023
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I would also like to know. We are still experiencing this across the board. My test user with protected mode disabled seems to be having the same issues again now.
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/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14321578#M444151 Dec 27, 2023 Dec 27, 2023
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I spoke to adobe Tech support, and they had me reinstall it from this link. Still having the same issue even after working with adobe support. This is very frustrating!
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/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14321632#M444154 Dec 27, 2023 Dec 27, 2023
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I have been having this issue for a while now, and I seem to have resolved it using the following steps:-
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/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14646308#M465162 May 28, 2024 May 28, 2024
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It has no facility to allow me to end the session - all areas are static - see screenshot.
So back to the drawing board.
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/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14662461#M466135 Jun 05, 2024 Jun 05, 2024
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Disableing "protected mode at startup" solved my problem for now.
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/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14662502#M466138 Jun 05, 2024 Jun 05, 2024
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Thanks a mill, have done, will monitor xx
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/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14811130#M475707 Aug 20, 2024 Aug 20, 2024
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Would be nice if I could change my preferences as mentioned above but it freezed the second I open it. I cannot do anything.
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Community Beginner ,/t5/acrobat-discussions/adobe-acrobat-freezing-when-opening-pdf-is-there-a-permanent-fix-in-the-works/m-p/14810943#M475697 Aug 20, 2024 Aug 20, 2024
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Adobe know about this, but are not prepared to fix it. I Quote directly from a service tech :" Acrobat freeze is defiantly an issue with the acrobat application. to troubleshoot this issue we, sometimes, have to perform manual clean up. " . Adobe has recognized this issue and our engineering team is working on this"- ( for 4 years!?). sometimes when an issue occurs with an application we have to uninstall and reinstall the application. however, sometimes the files which supports the applications to work will be corrupted, in such circumstances we have to remove all the files which supports the application to work and have to install back"
However, although Adobe knows about the problem, they don't tell their acrobat users- which would be very easy, as they have our details: instead they sit in silence while people are driven completely bonkers, wading around on community forums, and trying to get the AI bot to connect them to Tech Support ( which is not offered as an option) and then they make you jump through hoops 'explaining the problem,' like its limited to just you and its a problem with your machine/ operating system/ installation, before FINALLY telling you to the solution is several hour of cleaning, deleting and reinstalling. Basically, punishing the User for a problem they created and know about.
In order to fix the problem, the 30+million users all have to download a bunch of adobe clean apps, and run them on their laptops, and then they have to go hunting though program files and delete all adobe, and then they have to go onto the C:\Users\Yourusername\Appdata\Roaming and delete all adobe files.
Then you have to restart and re-install everything.
I have asked my digital community how many others are experiencing this issue, and the bulk of the replys tell me they have moved to other service providers as a result of these issues (Foxit/ affinity/ Krita/ Davinci resolve).
It would help if EVERY user submits a complaint to Adobe regarding this- directly to Adobe. You can try tcssup@adobe.com or customercare-chatsupport@adobe.com
Ps: these were the instructions, from Tech Support Bhshan, I was given, for Windows. I found the instructions on which adobe files to delete confusing, so i Didn't. However, it seems to have reduced the problem. Note: Adobe accept no responsibilty for this process ( they make you agree). Note: it will wipe all adobe and creative suite from your machine.
Bhushan
Here is the complete process to clean the the current version & install new, please follow all these steps from your end and let me know if it works or not after that.
Bhushan
Manual Clean and re-installation - Windows:
• Open appwiz.cpl and uninstall Reader DC and Adobe Genuine Service if present
• Please open this link and click on the Feb 9, 2021 - 64 bit installer All tracks link:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#downloads
• Run the cleaner tool and do not restart the computer
• Please download and run this tool:
https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe
• Go for the options All and Clean all. Press e For English and then press Enter Then press Y for yes where ever needed.
• When you see a menu with options and numbers assigned, press the number for the option that says "ALL" or "CLEAN
ALL".
• Restart the computer
• Go to the following Locations and delete the Adobe folders at these locations:
C:\Program Files (X86)\
C:\Program Files (X86)\Common Files\ If it doesn't let you delete this one, open the task manager and end task the
two adobe genuine processes and the creative cloud, CCX Process, CC Library and Core Sync.
4. C:\Program Data\ If you don't see this folder, click on View at the top and then check hidden items.
5. C:\Users\Yourusername\Appdata\Local